Shipping and return policies for Pho Queue
- Shipping Info
Orders are usually shipped within 3 working days. We use DHL (International) and Hermes (Germany).
- Return Policy
Shipping and return polices
How long will my order take to ship?
Orders are shipped within 3 working days, the delivery time depends on your location. Yes, we ship internationally.
How can I check my order status?
Just email firstname.lastname@example.org with the name and email address used for the order.
What if I need to change my shipping address for an order?
Please email email@example.com. If the order is still pending, we can change it, just please provide your PayPal transaction ID (you can find it in your receipt from PayPal, or by logging in to your PayPal account). If the order has already been shipped, you will be notified when/if the order is returned. If you do not respond within 2 weeks, we will return the item(s) into our stock and refund the full amount of the order, less the shipping, and credit card transaction fees. If your package is re-shipped, you will be responsible for any additional shipping charges.
Exchange Only Return Policy. If there are any problems with your purchase, please email firstname.lastname@example.org with the subject line: Bandcamp Return.